We will email the scanned digital files via Google Drive to the email address you provided in the drop-off form. Simply click the link in the email to download them.

Note: For privacy protection, the files are retained for 30 days; after the link expires, they will be permanently deleted from our system.

C-41 Color Development

• Cut-off: 4:00 PM (drop-off & payment)

Files ready by 11:00 PM same day

• After 4:00 PM drop-off: files ready by 4:00 PM next day.

Black-and-White & Motion Picture Film (ECN2)

• 3 working days

E-6 Reversal Processing

• Please contact us for the most up-to-date development turnaround times.

Note: Delays may occur due to the peak holiday season or the condition of the film— such as special scan requirements, expired film, moisture-stuck emulsion, or other factors. In such cases, our customer service team will notify you via email in advance.

1. Do not drop off unexposed film. We assume all film dropped off is ready for development; if we discover unexposed rolls after processing, no compensation will be provided.

2. Do not drop off damaged or problematic film—such as waterlogged, severely expired, or specially treated rolls. If received, we will not process them to prevent irreparable harm to our chemicals and equipment.

3. Do not drop off any items other than film in your package, such as camera straps, cameras (except disposable cameras), batteries, or cash. We are not responsible for any loss of such items.

4. Do not drop off film that has been fully pulled out from the canister, as all the images would have already been exposed to light.

Yes, we can develop film from disposable cameras. Common disposable cameras on the market include:

• Kodak FunSaver

• Fujifilm QuickSnap

• Ilford HP5 Single-Use

• Lomography Simple Use

• AgfaPhoto LeBox

Equipment

We scan film using the Fuji Frontier SP3000, Fuji Frontier SP500, Noritsu HS1800, and Noritsu LS600, selecting the most suitable scanner for each roll.

We scan film using the Fuji Frontier SP3000, Fuji Frontier SP500, Noritsu HS-1800, and Noritsu LS-600. We will select the most suitable scanner for each roll based on your image outcome.

Feature Highlight

Each scanner has its own strengths and limitations: for example, when the frame lines on a roll aren’t clearly visible, we rely on Noritsu’s manual frame-by-frame positioning—a feature the Fuji Frontier cannot accommodate.

Challenging Film Handling

Extremely underexposed or overexposed 135 color film, rolls with overlapping frames, or those without clear frame gaps may not produce acceptable results on all scanners. In such cases, we reserve the right to use the scanner best suited for the rolls—whether it's a high-precision system with manual framing or a unit optimized for consistent frame separation—to ensure the best possible image quality.

Alternate Solutions

If none of our scanners can adequately process your roll, we will promptly notify you and discuss alternative solutions before proceeding.

Negatives can only be retrieved after the film has been developed and scanned.

You may find your appointment link and return shipping link in the same email that contains your scanned digital files.

• In-store pick-up: Please book via the link at least one day in advance. We’ll prepare your negatives on the date of your appointment.

• Postal delivery: Once your negatives are dispatched, we’ll email you with a tracking number.

If you’d like to retrieve your empty film canisters or disposable camera, please indicate this in the remarks section of the drop-off form, appointment page, or postal order page. We will hold these items for 7 days after processing; after that, they will no longer be retained.

Note: Canisters and disposable cameras will not be held if the request is made after the film has been processed.