Terms and Conditions

  • Every care will be taken with all films, negatives and any other material that you send to us. However, in case of any accident, damage or loss, our liability will be limited to replacing your film with a similar unexposed film of the approximate equivalence. We will also not be liable for any damage resulting from any mishandling or damage of the image file.

  • Inform us in advance if you have any special request or questions. We will not accept special requests after the film has been processed.

  • When developing, if the roll of 35mm has torn sprockets, there is a chance we will be unable to scan or develop the roll. In these instances, we will reach out to the customer.

  • Bulk-loaded rolls that are longer than 39 frames may need to be cut before developing and the customer may therefore lose a frame.

  • If a mailed package is returned to the lab as undelivered, the customer will need to pay a second shipping charge to have the package resent.

  • We will not responsible for third-party companies, such as Poslaju, JnT Express and any damage/delay to packages being sent to/from us. Darkroom8 is not responsible for any damage to property due to fire, flood, or any other Act of God.

  • Do not send unexposed film to us. We will not be responsible if it turns out empty.

  • We will only back up customer’s digital files for ONE month. Kindly ensure you have download your file before the link expires. You may inquire for assistance if you have lost your file.

  • We will archive your negative for up to 60 days. If we do not receive updated info/payment within 7 days (after 60 days of archiving period) regarding shipment or self pick up (appointment basis), we reserve the right to no longer archive your negatives.

  • To ensure our workflow according to schedule, we are unable to keep and return customer's film canisters. We appreciate your understanding.