top of page

Things to Check Before Sending Your Film:​

​

  1. Film Handling: Please ensure the film you send has been used and is intended to be processed.

  2. Parcel Contents Verification: Verify that the parcel contains only the film you wish to be processed and does not include personal belongings such as camera straps or the camera itself.

  3. Special Instructions: If there are any specific processing steps we need to pay attention to, please include a note with your film.

  4. By submitting your film for processing, you acknowledge that rolls with manually removed remjet motion film coating may exhibit permanent image quality issues, including light leaks, stains, scratches, and color distortion, which cannot be restored through processing. 

​

​

Film Processing and Scanning Service Information:

​​

  1. Operating Hours: Our operating hours are Monday to Sunday, 12 PM to 6 PM, closed on public holidays.

  2. Processing Turnover Timetable: The timetable for processing and scanning will be attached to your invoice for reference.

  3. Digital File Backup: Digital files will be backed up for 1 month.

  4. Negative Archiving: We will archive your negatives for up to 60 days. If we do not receive updated information/payment within 7 days after the 60-day archiving period regarding shipment or self-pickup (by appointment), we will no longer archive your negatives.

  5. Special Processing Requirements: Special processing and scanning situations (e.g., half-frame, panorama) may require additional working days and may incur additional charges.

  6. Scanner Selection: We reserve the right to choose the scanner based on the characteristics of the film. For 135 color film that is extremely underexposed, overexposed, or exhibits frame overlapping without a gap, scanning may encounter difficulties.

​

​

General Terms and Conditions:

​

  1. Payment Confirmation: Please reply to our email with your payment receipt for acknowledgment.

  2. Processing and Uploading: We will begin processing and uploading your image files after payment is received.

  3. Negative Collection Methods:

  4. Walk-in collection: An appointment must be made at least one day in advance. https://www.darkroom8malaysia.com/film-strip

  5. Return through postal service: Learn more about postal returns. https://www.darkroom8malaysia.com/others

  6. Consolidated Shipping Requests: If you wish to ship negatives from two or more profiles together, please provide the emails of each registered account.

  7. Liability for Blank Film: In the event that film turns out empty due to user mishandling or accidentally sending an unexposed film, we will not provide a refund or assume any responsibility.

  8. Utmost Care: We take utmost care with all films, negatives, and materials you send us. However, in the event of accidents, damage, or loss, our liability is limited to replacing your film with a similar unexposed film of approximate equivalence. We are not liable for any mishandling or damage to image files.

  9. Right to Modify Services: Dark Room 8 reserves the right to change specifications without prior notice.

bottom of page