How to download your file?
Read the instructions below for more details
How to get my digital file after payment made?
After we receive your payment we will process your film. For the turnover time you can refer our film processing turnover time form.
Can i use mobile device download the file through Wetransfer?
We’re so sorry about that we will not recommend download your file by using mobile device due to the stability. We recommend use computer to download your file from Wetransfer.
After i downloaded my file is there anything i have to take note?
Yes! there’s a things you have to take note.
Can i copy my file directly from your shop by using pendrive?
Can i know how long will you backup our digital file?
Once we have emailed you the digital file we will only backup it for 1 month.
Can i know why i unable open my file after download it?
If you’re facing this situation most of the reason is your computer without winrar software. You can install winrar by visit the website below. After installed you can open your file.
How if the turnover time have passed and i still haven’t receive email from you?
In this situation it may due to:
The email have recognised as spam mail, promotion mail or other. You can check your all mailbox.
It may due to invalid email address. You can contact us to double check your email address.
It may due to internet network issue when we uploading your film (minority issue). You can contact us for resend you the file.