How to get my digital file after payment made?

After we receive your payment we will process your film. For the turnover time you can refer our film processing turnover time form. After developed and scanned, we will upload your file to you through Wetransfer. There’s a download link inside your email. You can download your file by clicking the download link.

Can i use mobile device download the file through Wetransfer?

We’re so sorry about that we will not recommend download your file by using mobile device due to the stability. We recommend use computer to download your file from Wetransfer.

After i downloaded my file is there anything i have to take note?

Yes! there’s a things you have to take note. Before download you have to check the file size whether it match with your file after downloaded or not. Due to sometime internet network stability it will cause your file downloaded incompletely.

Can i copy my file directly from your shop by using pendrive?

We’re so sorry about that we unable to provide this service due to our workflow condition. We only provide Wetransfer upload service.

Can i know how long will you backup our digital file?

Once we have emailed you the digital file we will only backup it for 1 month. We recommend after downloaded your file you can double back up your file. Example store it in your computer at the same time store it at your drive because hard disk get spoilt is unpredictable.

Can i know why i unable open my file after download it?

If you’re facing this situation most of the reason is your computer without winrar software. You can install winrar by visit the website below. After installed you can open your file. Winrar: download link

How if the turnover time have passed and i still haven’t receive email from you?

In this situation it may due to:

1. The email have recognised as spam mail, promotion mail or other. You can check your all mailbox.
2. It may due to invalid email address. You can contact us to double check your email address.
3. It may due to internet network issue when we uploading your film (minority issue). You can contact us for resend you the file.

Why i can’t get my all my files? Example i send 3 rolls but i only receive 1 file.

We developed the films in consequence hence the files we have uploaded might be separate. For example if you have sent total 3 rolls for us and you only receive 1 roll which means that there is a separate file and you will receive the rest on the next days. P/S: if you didn’t receive all the files by the date I promised, kindly pm us for more information.